At EPMS, we are continuously striving to keep our customers completely satisfied with our products, support, and services. Our success in achieving this level of satisfaction is greatly dependent upon the deeply committed relationship we have with our customers. It is this relationship that has held us to our own and our customer’s high standards and made us one of the leaders in the MIS market.
The EPMS Service and Support Program offers many benefits to the end user of our products and helps ensure that our customers stay on the cutting edge of technology through functionality and advancements within each of our products. Outlined below are some of the key coverage items offered within the EPMS Service and Support Plan.
EPMS Service and Support Plan Coverage
Technical Support Coverage Details:
- All Applications (EPMS developed)
- All Modules (EPMS developed)
- Third Party Application Interfaces (EPMS developed)
- Standard System Reports (EPMS developed)
- Custom Developed System Reports (EPMS developed)
- Custom Projects and Applications (EPMS developed)
24/7 access to the EPMS On-Line Support System and all its features via the Web. (Internet Explorer and Netscape browser supported):
- Incident Submission (technical support request)
- Incident Management (written communication and solution documentation)
- Knowledge Section Access (user documentation)
- Knowledge Topic Access (FAQ's)
- EPMS FTP Site Access (uploads and downloads)
- Database Structure Table and Diagram
- User Group Forum Access (customer chat room)
- EPMS Bulletin Board Postings (company news, product news, and support notices)
- Product Upgrade and Release Schedule (quarterly releases)
- Remote Support and Demo Assistance via WebEx
- Product Enhancement Consideration via Incidents
EPMS Support Hours of Operation and Contact Information
Telephone access to our EPMS Technical Support Team is available during normal business hours of operation. EPMS Standard hours of operation: Monday – Friday, 8:30 AM to 5:00 PM EST, except for posted holidays.
- Toll Free: 1-877-382-5380, Phone System Option "1" EPMS Product Support
- Main Number: 1-508-947-4510, Phone System Option "1" EPMS Product Support
- Fax Number: 1-508-947-8749
EPMS Service and Support Performance Survey - Results
To view our customers feed back regarding our Service and Support Performance, Click Results. Posted as of 10/26/2010.
EPMS On-Line Support System
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EPMS / Webex On-Line Support and Training
Click on the image to log into the EPMS / WebEx Online Training System.
Directions & Area Information
Please “Click” on the compass for local hotels information and directions to and from the local airports, and for other area information.