Product Support

At EPMS, we are continuously striving to keep our customers completely satisfied with our products, support, and services. Our success in achieving this level of satisfaction is greatly dependent upon the deeply committed relationship we have with our customers. It is this relationship that has held us to our own and our customer’s high standards and made us one of the leaders in the MIS market.

The EPMS Service and Support Program offers many benefits to the end user of our products and helps ensure that our customers stay on the cutting edge of technology through functionality and advancements within each of our products. Outlined below are some of the key coverage items offered within the EPMS Service and Support Plan.

EPMS Product Support Coverage

Technical Support Coverage Details:

  1. All Applications (EPMS developed)
  2. All Modules (EPMS developed)
  3. Third Party Application Interfaces (EPMS developed)
  4. Standard System Reports (EPMS developed)
  5. Custom Developed System Reports (EPMS developed)
  6. Custom Projects and Applications (EPMS developed)

24/7 access to the EPMS On-Line Support System and all its features via the Web:

  1. Incident Submission (technical support request)
  2. Incident Management (written communication and solution documentation)
  3. Knowledge Section Access (user documentation)
  4. Knowledge Topic Access (FAQ's)
  5. EPMS / Share File Access (uploads and downloads)
  6. User Group Forum Access (customer chat room)
  7. EPMS Bulletin Board Postings (company news, product news, and support notices)
  8. Product Upgrade and Release Schedule (quarterly releases)
  9. Remote Support and Demo Assistance via GoToMeeting
  10. Product Enhancement Consideration via Incidents

EPMS Support Hours of Operation and Contact Information.

Telephone access to our EPMS Technical Support Team is available during normal business hours of operation. EPMS Standard hours of operation: Monday – Friday, 8:30 AM to 5:00 PM EST, except for posted holidays.

Phone Numbers:

  1. Toll Free: 1-877-382-5380, Phone System Option "1" EPMS Product Support
  2. Main Number: 1-508-947-4510, Phone System Option "1" EPMS Product Support
  3. Fax Number: 1-508-947-8749

Product Support

A print MIS is only as good as the support system behind it – a concept that EPMS fully understands. The EPMS Support Plan is built around this concept, enabling our customers to stay on the cutting edge of technology. Click on the link below to access your EPMS Product Support Portal.

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